Privacy Policy
Effective Date: 1 January 2021
At Discover Wellness (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information and health information when you visit our website or use our services.By using our website, www.discoverwellness.net.au, or by engaging our services, you consent to the collection and handling of your personal information as described in this Privacy Policy.
1. Who We AreDiscover Wellness provides Bowen Therapy and related natural complimentary health services to support your wellbeing and help your body heal.For any privacy-related questions, please contact us using the details below:Discover Wellness Email: adeline@discoverwellness.net.au Phone: 0433592500
- 2. Information We Collect
- We may collect the following personal information:
- Personal Information - Full name; Email address; Phone number; Residential address; Date of birth
- Health Information (Sensitive Information) - Health history and concerns; Medical history; Current symptoms; Medications; Consultation notes; Consent forms,
- Website Information - When you visit our website, certain technical information may be collected automatically, including: IP address; Browser type; Device information; Pages visited; Cookies and usage data. When you visit our website, certain technical information may be collected automatically, including: IP address; Browser type; Device information; Pages visited; Cookies and usage data
- 3. How We Collect Information
- We collect information when you:
- Book an appointment through our online booking system
- Purchase a gift voucher
- Complete a client intake form
- Attend consultations
- Communicate with us by phone, email, or SMS
- Visit our website
- 4. Why We Collect Your Information
- We collect your information to:
- Schedule and manage appointments
- Provide tailored Bowen Therapy treatments
- Maintain treatment records
- Process payments and gift voucher purchases
- Communicate with you about appointments and services
- Meet legal, insurance, and professional obligations
- Improve our website and services
- 5. Sensitive Health Information
- Health information is considered sensitive information under Australian privacy law.
- We collect this information only with your consent and use it solely for:
- Assessing your health needs
- Providing appropriate treatment
- Maintaining accurate clinical records
- Complying with legal and professional obligations
6. Online Booking and Practice ManagementWe use Cliniko to manage bookings, client records, consent forms, and clinical notes.Cliniko stores data securely and may store information on servers located outside Australia. By using our services, you acknowledge that your information may be transferred to and stored overseas in accordance with Cliniko’s privacy and security practices.We also use Square to securely process card payments and gift card purchases. Payment information is handled in accordance with Square’s privacy and security policies.We will send appointment confirmations, reminders, or follow-up communications by email or SMS. You can review:• Cliniko Privacy Policy• Square’s Privacy Policy
- 7. Website Analytics and Cookies
- Our website may use cookies and similar technologies to improve your browsing experience.
- We use:
- Google Analytics to understand website traffic and visitor behaviour.
- Facebook and Instagram technologies to measure the effectiveness of our content and advertising.
- Cookies do not usually identify you personally, but they may collect information such as your IP address and browsing activity. You can disable cookies in your browser settings if you prefer.
8. Social MediaWe maintain profiles on Facebook and Instagram where we share educational information and client testimonials.Any information you provide through social media platforms is subject to those platforms’ own privacy policies.
- 9. Disclosure of Information
- We do not sell, rent, or trade your personal information.
- We may disclose your information to:
- Service providers such as Cliniko
- Payment processors
- Government authorities, insurers, or regulators where required by law
- Your medical practitioner/s, with your consent
10. Children’s PrivacyWe provide services to children under 18 years of age.Where we collect personal or health information about a child, we do so with the consent of a parent or legal guardian.
11. Data SecurityWe take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.This includes using secure software systems, password protection, and limiting access to your information.
12. Data RetentionWe retain client records for as long as required by applicable laws, insurance requirements, and professional obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
13. Access and CorrectionYou may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate or incomplete.To make a request, please contact us using the details listed above.
14. ComplaintsIf you believe we have breached your privacy, please contact us first so we can attempt to resolve your concerns.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner. www.oaic.gov.au
15. Overseas DisclosureSome third-party service providers we use, including Cliniko, Google, Meta (Facebook and Instagram), may store or process data outside Australia.We take reasonable steps to ensure these providers protect your information appropriately.
16. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.The latest version will always be available on our website.
17. Contact UsIf you have any questions about this Privacy Policy or your personal information, please contact:Discover Wellness (NSW, Australia)Email: adeline@discoverwellness.net.auPhone: 0433592500